COVID-19 FAQs

Updated June 3, 2021.

We are here for you.

See our answers to your most frequently asked questions below.

What are your current COVID-19 precautions (e.g., masks)?

Masks and social distancing are still required for all crew members providing in-home services, unless a customer voluntarily waives the use of precautionary measures related to COVID-19. While United representatives will not ask your vaccination status, as the customer you can voluntarily share this information with your move coordinator as you feel comfortable

Can I have an in-home or virtual survey?

When looking to move with United, you may ask for a virtual survey or in-home estimate through the booking process. Please note, due to increased demand and industry-wide labor shortages, service deliveries may take longer than usual. Our agents are working tirelessly to meet increased demand to deliver the superior customer experience you’ve come to expect from United. We are actively working to add containers and trailers to provide extra hauling support and manage bookings. We appreciate your patience and understanding.

My move is scheduled in a few days, and I’m not feeling well. What should I do?

First and foremost, you should do what makes you most comfortable. In any case, we ask you alert your move coordinator if you are not feeling well.  Together you will run through the extra safety precautions we have put into place and possible options. If you are not considered at risk, you may want to proceed with your move.

*If public health officials mandate quarantine, moving services should be rescheduled. If you have imposed a self-quarantine due to your concerns, please discuss this with your move coordinator or sales representative to determine next steps.

What precautions should I take during my move?

United asks you follow basic protocol related to social distancing, hygiene and cleaning practices. This includes the following:

• Refraining from any physical participation in the move. 
• Maintaining a 6-foot distance from movers and drivers as they work.
• Requesting movers wash their hands before participating in your move.
• Cleaning furniture and high-touch surfaces before your movers arrive.
• Disposing of all packing materials once the move is complete.

What if I suspect that a member of my moving team is ill when they arrive for my move?

If you believe someone on your team is exhibiting symptoms, please contact your move coordinator right away. Please do not attempt to assess for yourself whether a person has or is at risk of having Coronavirus. Simply pause the move, ask your team to wait outside, and call your move coordinator or our Customer Care Team at 800-948-4885. We will work with you to determine the appropriate next steps.

What will you do if it’s discovered that a worker or customer has been diagnosed with COVID-19?

If a worker or customer indicates they have been positively diagnosed, United has a process to analyze all potentially affected shipments, personnel and customers, quarantine shipments as necessary, and notify affected individuals. United will also cooperate with any government agency that requests information relating to the exposure.

Questions?

If you have unanswered COVID-19 questions about a scheduled move, please call 888-705-3350 to listen to a recorded message. 

Final note: At the heart of every move are people – customers, agents, van operators and personnel. While the health and safety of all of those involved are always our highest priority, it is especially important during this time. We’re all in this together, and United is committed to moving you safely.